Customer Relations Representative - State Farm Agent Team Member
Albuquerque - NM
Customer Relations Representative - State Farm Agent Team Member
Full Time • Albuquerque - NM
Responsive recruiter
Replies within 24 hours
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in November 2024 and currently lead a team of three. Before becoming an agent, I spent nine years as a State Farm team member, where I developed a passion for helping customers and building lasting relationships. I graduated from the University of New Mexico with a degree in Business Administration.
Our agency is built on treating others the way we want to be treated. We believe in keeping our word, showing compassion, and creating genuine relationships with our customers. We also enjoy friendly sales competition that pushes us to grow while maintaining a supportive, people-first culture.
Our agency offers PTO, paid holidays, a signing bonus that includes licensing reimbursement, and a strong commitment to work-life balance. We're committed to helping our team members build successful, rewarding careers.
I'm looking for someone who is ambitious, ethical, and takes initiative. If you enjoy working with people, value integrity, and are passionate about helping customers understand their coverage while building lasting relationships, we'd love to meet you.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Kathlein Guinn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Albuquerque, NM and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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